Sometime people dealing with new technologies forgets to consider the 'human factor': a good example of this are the 'so-called' automatized 'voice responders' Those devices that, instead of listening to your needs and giving appropriate human responses, pose a hudge number of questions, inviting you to push this or that number and never let you get a quick and appropriate answer. Here, at Airon Telematica, we strongly believe that the best way to guide Investigators to the use of e-CRFs is to offer them and immediate, human help to every need they may have while using our application.

That's why Investigators calling us by phone receive an human answer in less than 3 ringing tones; moreover, in roughly 98% of cases, solutions are put in place before the phone call ends (solution while on the phone).

Statistical assistance: our Database Managers are always available to deputated statisticians, to help them in obtaining all data and informations needed to come to a valid and optimized statistical analysis.